Frequently Asked Questions

1. What is shareware?
2. What is a license code?
3. Is my online order secure?
4. How can I know my order is secure?
5. How to register?
6. What happens after I submit my order?
7. I lost my license information, what do I do?
8. Do I have to pay for the upgrades?

1. What is shareware?

   All of our products are distributed as shareware. Shareware is software that you can freely download, distribute, and use it before you buy. If you decide that you like the product and continue to use it you are obligated to pay the author a registration fee.

2. What is a license code?

   A license code is a tool that software companies use to validate a paid user. If an order is fulfilled by license code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer?s or other third web site before you purchase the software.

3. Is my online order secure?

   Yes, it is 100% secure.

4. How can I know my order is secure?

   Here are some ways to tell if a page is secure:
   For Microsoft Internet Explorer:
   - You will see a yellow lock in the lower right hand corner of the browser.
   - If you right click on the page and select properties, the dialogue box will display 'HyperText Transfer Protocol with Privacy' under protocol.
   - The page URL will begin with https:// and not http://
   
   For Netscape Navigator:
   - You will see a closed blue lock with a yellow highlight in the lower left hand corner of the browser.
   - If you double click on the lock your browser will tell you more information about the server certificate and security.
   - The page URL will begin with https:// and not http://
   
   For other browsers
   Please refer to your browser documentation.
   

5. How to register?

   Click here for details.

6. What happens after I submit my order?

   Normally, you will receive your license information immediately after sending the online order form. If you do not receive your license information within 48 hours, Please contact us at .

7. I lost my license information, what do I do?

   Contact us at , Please include your name, email address, your order confirmation number (if you have it). We will reply to you within 24 hours.

8. Do I have to pay for the upgrades?

   Not always, it's depend on the prouduct, please see the product document for detail.